Shipping policy

Shipping Policy

Last updated: September 3, 2026

Thank you for shopping with Reliable Merchant. We work with trusted fulfillment and shipping partners to get your order to you as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or holidays. During periods of high order volume, processing may take additional time.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times vary depending on your location, shipping method, and fulfillment partner.

Typical delivery estimates are:

United States: approximately 3–8 business days
International: approximately 7–20 business days

These are estimates and are not guaranteed delivery dates. Delays caused by carriers, customs, weather, holidays, or other circumstances outside our control may occur.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order, shipping destination, and available shipping method.

Any applicable shipping promotions or free-shipping offers will be clearly displayed at checkout.

Tracking Your Order

Once your order has shipped, you may receive a tracking number by email.

Please allow up to 48 hours for tracking information to update after the shipping carrier receives and scans your package.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

Reliable Merchant is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

If your package arrives damaged, please contact us as soon as possible with your order information and photographs of the damage so we can determine the appropriate resolution.

International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their country's customs authorities.

These charges are not controlled by Reliable Merchant and are not included in the product price unless explicitly stated.

Shipping Delays

Reliable Merchant is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, customs processing, holidays, or other unforeseen events.

If your order appears significantly delayed, please contact us and we will assist you in locating the shipment.